With respect to consumer behavior, one’s attitudes, learning, an… Show more Choose the right answer Question 1 With respect to consumer behavior, one’s attitudes, learning, and perceptions would be impersonal influences interpersonal influences personal influences insitutional influences Question 2 In Maslow’s hierarchy of needs, a physiological need must be met directly before social needs. esteem needs are the highest order of needs. self-actualization needs are the highest order safety needs and esteem are of the same importance. Question 3 The most likely product to be purchased in an attempt to satisfy self-esteem needs would be “super class” tickets for your next air flight. a really fast computer. a home security system. yogurt and health food. Question 4 Which of the following is not a characteristic that distinguishes organizational markets from consumer markets? Organizational markets are more geographically concentrated. More people exert influence on the organizational buying decision. The organizational market tends to have a greater number of buyers. Organizations often engage in multiple sourcing and vendor analysis. Question 5 Consumers may attempt to reduce postpurchase anxiety in the consumer decision process by avoiding favorable information about the selected brand seeking reassurance from dissatisfied customers seeking information that favors the rejected brands ignoring unfavorable reports about the chosen brand Question 6 The buying center concept explains how groups of people participate informally in business purchase decisions and methods to break through group perceptions. the role the group members play in buying decisions. how family units operate as buying centers. the process of performing vendor analysis. Question 7 In the organizational buying process, a triggering event such as announcement of the availability of a new product whose use could improve the company’s market performance is referred to as need or opportunity recognition identification of suppliers information search word-of-mouth exploration Question 8 An undifferentiated marketing strategy serves the consumer better because the products offered are designed to meet the needs of a specific group of people benefits from the control and efficiency of short production runs ignores differences among consumer groups and focuses on the broad market is the most common strategy today and is used more now than in the past Question 9 Goods purchased by the ultimate consumer for personal use are called personal products purchased products consumer products commercial products Question 11 A particular purchasing agent might allow some salespeople to see the engineers responsible for developing product specifications but not allow others the same privilege. In the buying center, this purchasing agent is filling the role of a “hard” nose a gatekeeper an influencer a decider Question 12 “Our prices are the lowest, we guarantee it” is an example of a positioning strategy based on the product’s competitors price class application Question 13 Segmenting the market based on exactly how an industrial purchaser will use products is referred to as customer-based segmentation benefits segmentation end-use application segmentation geographic segmentation Question 14 The lumber your carpenter purchases to finish out your basement is classified as a home improvement product a raw material a business product a consumer good Question 15 When consumer demand for personal computers affects computer manufacturers’ demand for computer chips, this situation is known as volatile demand conjoined demand derived demand joint demand Question 16 Which of the following is a personal factor in consumer bahavior? a cultural influence group membership friends’ opinions a person’s attitudes Question 17 Cognitive dissonance would be most likely to occur after the purchase of sneakers groceries an automobile cosmetics Question 18 Which of the following would be most likely to break through a person’s perceptual screen? a newspaper ad featuring white type on a black background a black- and -white classified ad reducing the size of the ad using fewer colors in the ad Question 19 The Fortune 500 list of America’s largest firms based on sales revenues and number of employees provides a basis for market segmentation based upon customer type demographic segmentation based upon geographic location end-user segmentation of this market demographic segmentation based upon customer size Question 20 Straight rebuy behavior by industrial purchasers will probably continue if the supplier provides poor service poor quality shipping delays satisfactory performance Question 21 A controversial technique of subconscious communication, aimed at circumventing the perceptual screens, is called shadowed perception leger-de-main subliminal perception perception incognito Question 22 Those products that are actually considered when making a consumer purchase decision are customer options customer selections the evoked set the product set Question 23 The component of the business market that consists of individuals and firms that acquire goods and services to be used directly, or indirectly, in producing other goods and services is called: wholesaling and retailing the commercial market government an institution Question 24 The institutional market does not include which of the following? hospitals museums motion pictures theatres universities Question 25 Advertising for smoke alarms, air bags and life insurance typically uses which of Maslow’s levels of needs to appeal to consumers? self-esteem needs safety and security needs physiological needs protection needs Question 26 One type of buying center role is that of the influencer who supplies information for evaluation. authority figure who decides who, what, where, when, and how. disseminator who function is to get advertisements to prospects. specifier who needs on the specifications of products Question 27 Manufacturing firms that convert to automated factory systems must purchase equipment that they have never bought before, such as robots and computers. This buying situation is called a straight rebuy a modified rebuy a contract purchase new-task buying Question 29 A commonly used basis for segmenting consumer markets is product-related characteristics health-related matters information-related concepts performance-related criteria 1 points Question 30 The business market is also known as the wholesale market corporate market organizational market distribution market Question 31 Which of the following consumer problem-solving behaviors requires the least effort? extended problem solving limited problem solving impulsive buying routine response behavior Question 32 The relationship between the demand for silk cloth and consumer demand for silk blouses and neckties is known as joint demand demand volatility derived demand consumer demand Question 33 Examples of business market items that would usually be purchased as a straight rebuy are high quality raw materials heavy-duty machinery paper clips and pencils high-tech components Question 34 The person who joins a local bowling league for the social interaction, even if he or she is a novice bowler, is probably trying to satisfy his or her esteem needs self-actualization needs physiological needs belongingness/social needs Question 35 Campbell’s “Soup for One” is an example of a product that is targeted to large families with high product usage of certain things but different preferences dual-income couples with no kids well-off older families non-traditional households such as nonfamily, single-person or single-parent situations Question 36 Red Ryder Industries markets rodeo and horse riding supplies specifically to women. This is an example of market stratification market segmentation non-traditional marketing multi-gender marketing Question 37 Purchases made by choosing a preferred brand or one of a limited group of acceptable brands are called extended problem solving routinized response behavior limited problem solving selective problem solving Question 38 The slogan “the graying of America” describes the trend toward people retiring later in life of the word force to contain a disproportionate number of older Americans for gray hair to develop from years of high-stress urban work upward in the elderly population as Americans tend to live longer Question 39 People or institutions must have sufficient purchasing power and the authority and willingness to buy to be considered a market buyer player segment Question 40 Reference group influences would be most likely to be significant in the decision to buy a loaf of bread a Mercedes Benz a clock radio cellophane tape Question 41 Internal search in the consumer decision process may include subscribing to consumer magazines to evaluate alternatives talking to family members reviewing past purchases surveying coworkers for buying options Question 42 The process of dividing the total market into several smaller, homogeneous groups is called market penetration market segmentation market mixing market division • Show less